1. Introduction
Professional Air Solutions LLC (“we”, “us”, or the “Company”) operates the myproairsolution.com website and its associated application. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our HVAC services (air conditioning, heat pumps, indoor air quality, and maintenance).
2. Information We Collect
We collect information in the following ways:
2.1 Information You Voluntarily Provide
– Contact Forms: Name, phone number, email address, physical address.
– Estimate Requests: Previous information plus details about your home/business (size, current system type, specific issues).
– Scheduling Appointments: Date, time preferences, required service details.
– Payment Information: If you make a purchase in our online store, we process credit card information through secure payment providers (we do not store credit card numbers directly).
2.2 Automatically Collected Information
– Browsing Logs: IP address, browser type, pages visited, duration of visit.
– Cookies: We use cookies to enhance your experience (language preferences, search history).
– Phone Calls: Calls to our number (703) 498-2624 may be recorded for quality control and training purposes.
3. How We Use Your Information
We use your information for the following purposes:
1. Provide Services: Schedule appointments, send confirmations, coordinate technical services.
2. Communication: Send appointment reminders, work status updates, satisfaction surveys.
3. Service Improvement: Analyze demand patterns, identify areas for improvement.
4. Marketing (with consent): Send promotional offers, new service updates, newsletters.
5. Legal Compliance: Comply with Virginia tax, labor, and contracting laws.
6. Fraud Protection: Detect and prevent fraudulent or unauthorized activities.
4. Disclosure of Information to Third Parties
We do not sell or share your personal information with third parties for marketing purposes without your explicit consent.
However, we share information with:
– Payment Service Providers: Stripe, PayPal (to securely process payments).
– Management Tools: Housecall Pro (job and customer management software).
– Telephone Systems: Twilio (to receive and process calls).
– Artificial Intelligence Providers: Retell AI (for online virtual receptionist) and data analytics providers (to improve customer responses).
– Legal Authorities: If required by law, court order, or to protect our rights.
All our providers are contractually obligated to maintain the confidentiality of your information.
5. Data Retention
– Customer Information: Retained as long as you are an active customer and 3 years after the last transaction (tax compliance).
– Call Records: Retained for 90 days, then securely deleted.
– Cookies: Generally expire in 12 months; you can delete them at any time.
6. Your Rights
You have the right to:
– **Access** your personal data.
– **Correct** inaccurate information.
– **Request Deletion**: We may delete your information, except if necessary by law or to complete pending transactions.
– **Opt-out of Marketing**: You can unsubscribe from promotional emails at any time.
To exercise these rights, please contact us at: HVAC@MYPROAIRSOLUTION.COM or (703) 498-2624.
7. Data Security
We implement reasonable security measures:
– SSL encryption for data transmission.
– Secure servers hosted on Hostinger with restricted access.
– Protected access credentials.
However, no method of data transmission is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your privacy.
8. External Links
Our site may contain links to third-party sites. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies.
9. Minors
Our services are not directed at individuals under 18. We do not knowingly collect information from minors. If we discover that we have collected data from a minor, we will delete it immediately.
10. Changes to this Policy
We may update this Privacy Policy occasionally. Significant changes will be notified via email to registered customers. Your continued use of the site after changes means you accept the updated policy.
11. Contact
If you have questions about this Privacy Policy, please contact us:
Professional Air Solutions LLC
– Email: Hvac@myproairsolution.com
– Phone: (703) 498-2624
– Address: 10706 Live Oak Ct, Fredericksburg, VA 22407
– Hours: Monday to Saturday, 8:00 AM – 5:00 PM EST
