1. Acceptance of Terms
By accessing and using the Professional Air Solutions LLC website (myproairsolution.com) and our services, you agree to be bound by these Terms & Conditions. If you do not agree, do not use our site or services.
2. Services Offered
Professional Air Solutions LLC offers:
– **HVAC System Installation**: Heat pumps, air conditioning, heating.
– **Preventive Maintenance**: Inspections, cleanings, refrigerant adjustments.
– **Duct Design**: Technical advice for system optimization.
– **Equipment Sales**: Air conditioning units, heat pumps, accessories.
– **Commercial Services**: Rooftops, kitchen exhaust systems.
3. Scheduling Appointments and Services
3.1 Appointment Confirmation
– Appointments are confirmed by phone or email.
– A technician will arrive within the agreed-upon time window (generally 2-4 hours).
– If they are more than 15 minutes late and have not notified you, we reserve the right to reschedule.
3.2 Appointment Cancellation
– **24-hour notice**: No charge.
– **Between 24 hours and 4 hours notice**: $50 charge.
– **Less than 4 hours notice or no-show**: Full service trip cost is charged ($75-$125 depending on location).
– **Emergency Services**: Non-refundable in case of cancellation (require immediate presence).
3.3 Rescheduling
You may reschedule an appointment without charge if you notify at least 48 hours in advance.
4. Warranties
4.1 Workmanship Warranty
– All installations include a **1-year workmanship warranty**.
– Covers defects in installation (not normal wear and tear or damage from misuse).
– Repairs under warranty will be performed at no additional cost.
4.2 Manufacturer’s Warranty (Equipment)
– Equipment sold comes with the manufacturer’s warranty (varies by brand):
– **Bryant**: Typically 5-10 years on compressor.
– **Goodman**: Typically 5 years.
– **Carrier**: Typically 5-10 years.
– Manufacturer’s warranties cover manufacturing defects, not environmental damage or misuse.
– The customer is responsible for registering the equipment with the manufacturer to activate extended warranty (if applicable).
4.3 Warranty Exclusions
Warranty DOES NOT cover:
– Damage from improper third-party installation.
– Damage from natural disasters (lightning, hurricanes, floods).
– Lack of regular maintenance.
– Damage caused by low-quality or unauthorized refrigerant.
– Accidental damage caused by the customer.
5. Pricing and Payments
5.1 Quotes and Estimates
– Estimates are valid for **30 days** from issuance.
– Prices may change if the client expands the scope of work.
– Verbal estimates are not binding; only written estimates are valid.
5.2 Payment Methods
– We accept: Credit card, debit card, check, bank transfer.
– For jobs over $2,000, a 50% deposit is required to start.
– The balance is due upon completion of work.
5.3 Payment Terms for Large Projects
– **$0-$1,000**: Full payment upon completion.
– **$1,001-$5,000**: 50% upfront, 50% upon completion.
– **Over $5,000**: A payment plan can be negotiated (interest may apply as agreed).
5.4 Late Payments and Charges
– Payments not made 15 days after the due date incur a $25 late fee.
– After 30 days, interest charges or legal action may apply.
5.5 Project Changes
If the client requests changes that expand the original scope of work:
– A new estimate will be provided.
– Work will not continue until the client provides written approval.
6. Limitations of Liability
6.1 Indirect Damages
Professional Air Solutions LLC **is not responsible** for:
– Consequential damages (e.g., loss of business, damage to other systems).
– Incidental damages (e.g., cost of temporary accommodation during repair).
– Punitive damages.
Our maximum liability is limited to the cost of the invoiced work.
6.2 Geographical Limitations
Our services are available in Virginia, within a 70-mile radius of Fredericksburg. Work outside this area may incur travel surcharges.
7. Client Responsibilities
Clients are responsible for:
– Providing safe access to the property (ladders, electricity, water).
– Reporting hazardous conditions or damage history.
– Allowing the technician access to equipment location.
– Performing regular maintenance (filter changes, periodic cleanings).
8. Intellectual Property
All content on our website (texts, images, designs, logos) is the property of Professional Air Solutions LLC or its licensors. **You may not reproduce, distribute, or sell content without written authorization.**
9. Acceptable Use of the Website
You must not:
– Use the site for illegal purposes.
– Harass, threaten, or denigrate employees.
– Attempt to hack or access without authorization.
– Post viruses, malware, or offensive content.
– Resell services offered on our site.
10. Testimonials and Reviews
If you post a review or testimonial on our site:
– It must be honest and true.
– It cannot be defamatory or illegal.
– You grant Professional Air Solutions LLC the right to publish and modify your review (without changing its meaning).
– You assume full legal responsibility for published content.
11. Changes to Services or Terms
We reserve the right to:
– Modify or discontinue services with reasonable notice.
– Change these Terms at any time. Changes take effect immediately.
– Suspend service to clients who violate these terms.
12. Dispute Resolution
12.1 Communication
If you have a disagreement, try to resolve it by contacting the owner: hvac@myproairsolution.com or (703) 498-2624.
12.2 Arbitration
Disputes will be resolved through **binding arbitration** in Virginia, unless required by law. Both parties agree not to initiate class action lawsuits.
12.3 Jurisdiction
These Terms are governed by the laws of the State of Virginia, regardless of conflicts of law.
13. Emergency Services
**Definition**: Total HVAC system failure in extreme conditions (summer/winter) requiring immediate repair.
– **Availability**: Saturdays from 8:00 AM – 5:00 PM EST. Other times require prior coordination.
– **Emergency Charges**: +50% over normal rate (min. $150).
– **Emergency Cancellation**: Non-refundable if technician is en route.
14. Disclaimer of Warranties
**SERVICES ARE PROVIDED “AS IS” WITHOUT EXPRESS OR IMPLIED WARRANTY.** Professional Air Solutions LLC does not warrant that services will be uninterrupted, error-free, or secure.
15. Contact and Notification Service
**Professional Air Solutions LLC**
– Email: hvac@myproairsolution
– Phone: (703) 498-2624
– Address: 10706 Live Oak Ct, Fredericksburg, VA 22407
– Hours: Monday to Saturday, 8:00 AM – 5:00 PM EST